Business Details
Emergency
services
Your Rural Energy and Communications Partner
Midwest Energy & Communications (MEC) is a member-owned electric cooperative dedicated to delivering reliable energy and communication solutions to rural communities across southern Michigan, northern Indiana, and northwest Ohio. Founded on principles of community stewardship and innovation, we specialize in electric services, high-speed fiber internet, home/business phone solutions, propane delivery, and secure data center infrastructure. Our team lives and works in the same communities we serve, ensuring a deep understanding of local needs and challenges. With a focus on safety, reliability, and personalized support, we leverage state-of-the-art technology to minimize outages and maximize service continuity.Our commitment to transparency is evident in features like consistent 12-month propane pricing, no data caps for internet services, and 24/7 customer support. We pride ourselves on being more than just a service providerwe are neighbors invested in the long-term vitality of the regions we serve. Through initiatives like scholarship programs and infrastructure investments, we actively contribute to strengthening rural economies and improving quality of life. Our 180+ dedicated employees maintain 8,400 miles of power lines and serve over 47,000 customers with the same care they would extend to their own families.
Services
Electric Service
Fiber Internet
Phone Service
Propane Delivery
Data Center
Highlights and features
- We operate as a member-owned cooperative with community-focused service priorities
- Our local teams provide 24/7 support for all service lines
- We guarantee three-business-day propane delivery in all service areas
- Our fiber internet includes network security features at no additional charge
- We maintain 100% transparency with pricing across all services
What people say
Best utility company
Outstanding customer service
No service interruptions
Timely propane delivery
Secure network performance
Services
Electric Service
MEC delivers dependable electric service specifically designed for rural communities. Our infrastructure includes 100,000 utility poles and 8,400 miles of transmission lines maintained with smart outage response technology. Safety and reliability are prioritized through regular infrastructure upgrades and local support teams available 24/7 to address service needs.
Fiber Internet
High-speed fiber internet services are delivered directly to homes with no data caps or throttling. Included features like Wi-Fi management, parental controls, and automatic network protection ensure secure connectivity. Local technical support teams resolve issues promptly with minimal service interruptions.
Phone Service
Reliable home and business phone services maintain clear voice quality without dropped calls. Plans include unlimited local and long-distance calling with seamless integration to existing internet services. Support teams handle service requests and technical issues during regular business hours.
Propane Delivery
Propane services feature autofill scheduling, tank monitoring, and guaranteed 12-month pricing. Local delivery teams maintain a three-business-day service commitment with transparent pricing structures that eliminate unexpected fee charges.
Data Center
Secure colocation services operate from a state-of-the-art facility with redundant power and cooling systems. Enterprise-grade security measures protect client data while maintaining compliance with industry standards for business continuity planning.
Questions
How do I report a service outage?
Report electric outages through SmartHub or by calling 800-492-5989. Propane and fiber outages require direct phone reporting.
What internet speed options are available?
MEC offers high-speed fiber internet with no data caps or throttling. Specific speed tiers can be discussed with our solutions agents.
Do you offer propane price protection?
Yes, we guarantee consistent 12-month propane pricing with no hidden fees or unexpected increases.
Are there contract commitments for services?
We focus on service quality rather than binding contracts. Specific terms apply for data center colocation services.
How can I access account management tools?
Our SmartHub platform allows online bill payment, usage monitoring, outage reporting, and account updates 24/7.
What makes MEC different from other providers?
As a member-owned cooperative, we prioritize community needs over profits, with local teams providing personalized support 24/7.
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Reviews (5)
Bob Pasheilich
Jun 11, 2022
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We have had fiber internet service for years. First time to need service. The tech did a great job, got us back up and running. Thanks to Cody, fellow vet and good tech.
Kim Brady
Jun 07, 2022
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We lived in our home for over 20 years without any high-speed Internet service available to us. We are ecstatic that Midwest energy and communications brought us the Internet service and made us feel like we were in the 21st century! THANK YOU!
Than Chariya
May 22, 2022
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They offer high speed internet through their fiber service. Its fast and reliable. Not much of a choice when it comes to electricity service for the area. We don't use their propane service. Now why 2 stars you ask. They recently clear cut all our 20+ year old trees (26 of them!) under their power lines. The contracted removal service provided us less than 1 day notice. MEC provided no email or verbal or US mail notification this was happening. Calls to the "director of tree service" went unanswered.
They also did not offer to subsidize stump removal or replanting of trees that would meet their guidelines. Its not like I could find another electrical provider. Just sad sad sad. Oh but wait.you can pay $120K to get the lines buried!
They also did not offer to subsidize stump removal or replanting of trees that would meet their guidelines. Its not like I could find another electrical provider. Just sad sad sad. Oh but wait.you can pay $120K to get the lines buried!
J. B.
May 15, 2022
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Good price and awesome speed for internet. Does not work as well with the home based computer phones for work. Avaya system as and example. Will drop calls ten times a day. They use the same Avaya system and it drops their home based techs and customer service on calls also. Switched to Comcast and it may be a slower upload but no dropped calls. For Electric they are 5 star. Just wish the internet had worked perfectly for work.
John Taylor
May 14, 2022
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They decided to put up new poles in 40 degree temperature. Some thing went wrong and we were out of power after 10pm. It got so cold with a 36 F night time temp I had to bring my animals out to my car to keep warm for 1.2 hours. This year they decided to raise our internet cost up 30% promising a double speed from 50 to 100Mbps. I got the bill for extra speed, but it never came. I am still getting the same speed. Still at 50mbps.
