Business Details
50+ Years
experience
Emergency
services
Your Trusted Electric Provider in Grantsburg, WI
Founded in 1929, our company has dedicated a century to delivering reliable electricity services to residential and commercial customers across Burnett and Polk Counties. We pride ourselves on our deep-rooted community commitment, offering diverse rate structures and extended services tailored to meet evolving energy needs. Our team ensures seamless service through budget billing programs, automatic payment options, and specialized solutions like net energy billing for renewable energy integration.With a relentless focus on safety and sustainability, we maintain infrastructure for consistent power delivery, complemented by emergency outage response and proactive tree management. As a locally rooted utility, we prioritize transparent communication and customer-centric solutions, ensuring that every household and business remains empowered by dependable energy at competitive rates.
Services
Residential Electricity
Commercial Electricity
Budget Billing
Net Energy Billing
Outage Response
Tree Trimming Services
Energy Efficiency Programs
Details
- Year established: 1929
Highlights and features
- We have served the community for 100 years with a proven track record of reliability.
- Our diverse rate plans accommodate unique residential and commercial energy needs.
- Budget billing options ensure predictable monthly payments despite seasonal usage fluctuations.
- 24/7 outage reporting guarantees rapid response to power disruptions.
- Expanded services include solar/wind energy integration and energy efficiency programs.
Services
Residential Electricity
Residential Electricity provides reliable power for households across Burnett and Polk Counties, offering basic and time-of-day rate plans. Customers benefit from budget billing, off-peak incentives, and specialized services like controlled water heating. Our century-long expertise ensures stable energy delivery tailored to residential lifestyles.
Commercial Electricity
Commercial Electricity meets business energy demands with flexible rates, including general service, small power, and large power options. We prioritize cost-effectiveness and reliability through demand charge structures and time-of-day billing. Our solutions support industries ranging from small enterprises to high-consumption operations.
Net Energy Billing
Net Energy Billing supports customers generating solar/wind power with grid connectivity. Excess energy is credited back, reducing overall costs. This service aligns with our commitment to sustainability and innovation, enabling homes and businesses to offset usage while maintaining grid stability.
Outage Response
Outage Response ensures rapid restoration of power during disruptions, available 24/7. Our team prioritizes critical cases like life-sustaining equipment users. Proactive infrastructure maintenance and community alerts minimize downtime, reflecting our focus on safety and reliability.
Energy Efficiency Programs
Our Energy Efficiency Programs collaborate with Focus on Energy to deliver rebates for renewable upgrades and equipment. These initiatives reduce customer costs while promoting sustainable practices. Expert guidance ensures businesses and households maximize savings through modern, eco-friendly solutions.
Questions
How can I pay my electric bill?
Pay via credit card, automatic withdrawal, online portal, mobile app, or dropbox. Detailed instructions and links are available on our website under 'Paying Your Bill'.
What are your office hours?
Our office is open Monday through Friday from 8:00 AM to 4:30 PM. Emergency outage reporting is available 24/7.
Do you offer budget billing plans?
Yes, our budget billing plan balances annual payments to avoid seasonal spikes, ensuring predictable monthly expenses regardless of usage fluctuations.
How do I report a power outage?
Call 1-800-261-1200 anytime to report outages. Our system prioritizes critical cases, and updates are provided through community alerts.
Are there extended services available?
Yes, we offer yard lighting, tree trimming, and renewable energy integration. Contact us for details on adding these services to your account.
Can I track energy usage online?
Yes, create an online account to view past statements, monitor usage, and manage payment preferences through our secure portal.
Reviews (4)
Maureen
Jun 05, 2022
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If you call in an outage you are put on hold for 15 minutes and then get to speak with a person in the call center who has no clue what the problem is. Why don't they just put outage info on their website? Or send out a text?. Unfortunately they have a monopoly.
Alexis
Apr 29, 2021
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They are not consistent with how they do things. I could call and put it in my old man's name no problem. but God forbidden if I needed to take it out of his name. he's in jail, so I was gonna do it for him. They were rude, impatient, and COMPLETELY unwilling to help. We payed the electric for our rent. we moved out and the home owner never paid the bill and keeps racking it up with no intentions on paying. Just VERY VERY unprofessional.
Tami O.
Dec 05, 2020
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Feb 17th 2020 6:16 pm, electricity out again at cabin! Called 6 times. busy sound then hangs up! No recordings still. HELLO. SHOULD WE STAY OR SHOULD WE GO? May 19th 2019 3:18 p.m.electricity out. called 3 different posted phone numbers too see what the wait is. all lines were busy. No recording, can't leave a message. Hello, how can we get notifications? Need to know, if we should stay at cabin, or head home.
Scott Housman
Nov 24, 2020
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Im a new customer.almost. I have had the pleasure to speak with Pete to establish a new account. Were building in NW Wisconsin. He was great to talk to and got us setup to give an estimate of new service to our cabin we are building. A breath of fresh air in this world of no customer service! I will gladly refer the company!
